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096 Soporte Técnico L1 - Trilingüe

Lugar: Martínez - GBA

Empresa: ITSM Consulting S.A

Descripción:
Para una importante multinacional desarrolladora de productos químicos, nos encontramos en la búsqueda de un Soporte Técnico L1, para incorporar de manera DIRECTA a su staff.

Main responsibilities:
- Involved in Incident, Problem and Service Request Management for remote users
- Log requestor incidents received by phone, email or other communication channel
- Provide workarounds and solutions based on Service Level Objectives
- In the case of Problem Management, report/escalate issue to Service Center Manager
- Propose or recommend IM&T Services modifications to the Service Center manager to reduce user impact
- Participate to IM&T Service testing, deployment and stabilization
- Contribute in all aspects of Continuous improvement
- Escalate significant issues or outages to the management
- Update and acknowledge tickets logged by requesters and communicate about resolution progress

Experience/Knowledge:
- Preferably University Degree in Computer Science or related discipline.
- Minimum of 2 years of related experience
- Certification/Training in the assigned area will be an added advantage
- Fluency in English is a must. Portuguese is a plus

Beneficios:
- Medicina prepaga de primer nivel
- Comedor a cargo de la empresa
- Bono anual del 8%
- Beneficio de descuento en Sport-Club
- Programa de calidad de vida con masajes y nutrición
- Descuento en UADE en licenciaturas y postgrados
- Home Office una vez por semana
- Maquina de Snacks con un saldo por mes

Zona de trabajo: Martinez (Zona CitiCenter)
Horario: 9 – 18 / Full time
Contratación: DIRECTA

Si la propuesta es de tu interés, no dudes en enviarnos tu CV actualizado junto a tu remuneración bruta pretendida para avanzar! TOMAS.D@ITSMCONSULTING.COM.AR